PBNJ IT Consulting - Outsourced Small Office IT Services
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IT Plan Comparison

Service DemandIT[3] SecureIT SecureIT+
On-call Support Response[1][2]
Telephone 4 hours response; 2 hours response; 1 hours response;
Email 4 hours response; 2 hours response; 1 hours response;
Afterhours 2 x hourly rate Charged separately Charged separately
Backup Management
Weekly BackupsHourlyYesYes
Archive RotationHourlyCustomerPBNJ
Offsite ArchivingHourlyNoOptional
Malicious Software Checks[2]
AntivirusHourlyYes; weeklyYes; weekly
AntiSpywareHourlyYes; weeklyYes; weekly
AntiSpamHourlyYes; weeklyYes; weekly
Upgrades & Installations
New SoftwareHourlyYes; 1 item per system per monthYes; 2 items per system per month
Software UpgradesHourlyYes; 1 item per system per monthYes; 2 items per system per month
HardwareHourlyYes; 1 item per system per monthYes; 2 items per system per month
Scheduled Maintenance
WorkstationHourlyBi-monthlyMonthly
Network AppliancesHourlyHourlyIncluded
ServerHourlyMonthly[4]Weekly
Vendor RepresentationHourlyCharged separatelyYes
DocumentationHourlyConfiguration and call history records onlyConfiguration and call history records only
Asset Management
Workstations or ServerHourlyOptional feeOptional fee
Network ComponentsHourlyOptional feeOptional fee
System & Network Review
Individual workstationsHourlyAnnuallyQuarterly
ServersHourlyAnnuallyQuarterly
NetworkHourlyAnnuallyQuarterly
SecurityHourlyQuarterlyQuarterly

Note 1: Times shown are for “high priority” calls where work or productivity has halted.
Note 2: SecureIT and SecureIT+ plans provide a maximum of 10 full-service calls per month or one call per month for each machine covered whichever is greater.
Note 3: DemandIT clients must pre-register with PBNJ and pay a one-time assessment fee for each machine to be covered.
Note 4: All antivirus, antispyware, or antispam software and software licenses costs are borne by the customer
Note 5: In the event that the client has a Server that is not covered under the SecureIT+ plan, PBNJ will, at the client’s election, perform monthyly maintenance on the server, but will charge standard PBNJ hourly rates.
Service Matrix is subject to change without notice.
DemandIT, SecureIT, SecureIT+, and PBNJ are all trademarks of IT Services provided by PBNJ Inc.
All others are of their respective manufacturers. ©2010, All rights reserved.
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