The more computer workstations you have and the greater demand you place on them,
the more important it is that you carefully manage and maintain your computer systems.
SecureIT offers a regular program of essential IT services, computer support, and network
maintenance charged on a monthly per-compuer
basis. It’s a great way to ensure that
your computer workstations keep up with the demands you make of them! Signing up for a
monthly IT service and computer support plan means that you know what your IT service expenses will be. No more surprises
when that one
computer keeps acting up or if a hard drive fails. If it’s a computer
workstation problem, it’s all covered under SecureIT.
The SecureIT program includes the following:
| On-call IT Services |
| Trouble-shooting by Telephone or Email |
Yes |
2 hour response; Up to 10 calls per month |
| On-site IT Services |
| On-site troubleshooting |
Yes |
4 hour response; Up to 5 calls per month |
| After Hours Support |
| On-call |
Yes |
3 Hour response time; uses regular pool of calls |
| On-site |
No |
8 Hour response time; special DemandIT rates apply |
| Malicious Software Checks |
| AntiVirus |
Yes |
Weekly; Cost of software will be charged separately |
| AntiSpyware |
Yes |
Weekly; Cost of software will be charged separately |
| AntiSpam |
Yes |
Weekly; Cost of software will be charged separately |
| Upgrades & Installations |
| New software |
Yes |
48 hour response; Up to 1 item per system per month |
| Software upgrades |
Yes |
48 hour response; Up to 2 items per system per month |
| Hardware installs |
Yes |
48 hour response; Up to 1 item per system per month |
| Maintenance |
| Workstations |
Yes |
Quarterly |
| Servers |
No |
Charged separately per DemandIT rates |
| Backup Services |
| Periodic backups |
Yes |
Weekly |
| Archiving |
No |
Chared separately per DenamdIT rates |
| Vendor Relations |
|
No |
Charged separately per DemandIT rates |
| Documentation |
|
Yes |
Basic system configuration records only |
| Asset Management |
| Workstation or Server |
No |
Charged separately per DemandIT Service rates |
| Network Component |
No |
Charged separately per DemandIT Service rates |
| System Review |
| Workstations |
Yes |
Annually |
| Servers |
Yes |
Annually |
Service Matrix is subject to change without notice.
|